Privacy Policy/Terms and Conditions
These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").
"Sleep and Dream NZ" is the trading name of Sleep and Dream NZ. In these Terms of Service 'we', 'us' and 'our' refers to "Sleep and Dream NZ". ‘I’ refers to the Client.
When booking a consultation with Sleep and Dream NZ, the Client agrees to these Terms of Service.
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
Website may use cookies to personalise and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.
Sleep and Dream NZ strictly adheres to the safe sleeping guidelines recommended by the American Academy of Paediatrics. For more information - Click here
I commit to following safe sleeping practices as outlined by SIDS (Sudden Infant Death Syndrome) and the AAP, as well as the safe sleep recommendations provided by the Red Nose organization. For more information - click here for Rednose & AAP.
I understand the importance of consulting with my GP if my baby has any medical conditions that may impact their ability to safely undergo sleep training. Sleep and Dream NZ is not qualified to give any medical advice to clients and their child.
I acknowledge that any medical conditions affecting my baby must be disclosed to Sleep and Dream NZ for the safety of my child.
I recognize that the customized sleep plan created by Sleep and Dream NZ is tailored specifically for my child and should not be shared with others, as it may not be suitable for a different child.
Sleep and Dream NZ advocates for safe sleeping practices, including room sharing while strictly discouraging bed sharing.
Any decisions regarding changes to my child's sleeping or eating routines are ultimately my responsibility, with Sleep and Dream NZ providing suggestions for consideration.
It is recommended that all clients complete the intake form for their child to the best of their ability, as more information allows for better understanding and assistance with any concerns.
Screenshots of communication between myself and Sleep and Dream NZ may be shared for social media marketing purposes to showcase my child's sleep progress unless prior permission has not been granted by the client.
I am responsible for reaching out to Sleep and Dream NZ for any concerns during the support period and submitting sleep log information for assessment as advised.
A fair use policy applies to text or voice message support, with responses provided between 9am-3pm Monday to Friday. Sleep and Dream NZ is closed on Saturday and Sundays. 1:1 Support is available until 9:30pm on the first night of sleep teaching.
Payment must be made in full for all packages and follow-up support prior to sleep support. Sleep and Dream NZ will acknowledge payment once it is received. Phone consultations will only be confirmed after payment has been completed.
Sleep and Dream NZ has the right to change prices at any time for any reason.
No sleep plan will be provided or consultation conducted if there are any outstanding invoices. Sleep and Dream NZ can cancel a consultation if there is an unpaid balance at the scheduled time.
Unpaid debts to Sleep and Dream NZ will be sent to debt collection agencies.
Payment should be completed through bank transfer, bank details will be provided.
Cancellations made more than 10 working days before a consultation will receive a full refund.
Cancellations made less than 10 working days before a consultation are not eligible for a refund.
In cases of illness or emergencies, Sleep and Dream NZ can reschedule the consultation accordingly.
Once the sleep plan is received or a consultation is completed, no refunds will be given for a change of mind.
If a support package is postponed with mutual agreement, the Client forfeits the refund eligibility from the rescheduled support start date (unless medically unwell).
If a support package is cancelled due to medical reasons after receiving the sleep plan, the sleep support will be rescheduled by both parties.
Website may use cookies to personalise and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.
The information presented on this website or by the Consultant is not meant to replace professional medical advice. It is recommended to always consult with your healthcare practitioner if you have any inquiries regarding a medical condition or the well-being of your baby, toddler or child. Sleep and Dream NZ will endeavour to provide accurate and current information during consultations. However, no guarantees are made regarding the accuracy or completeness of the information provided. Sleep and Dream NZ will not be responsible for any damages or injuries resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site or by the Consultant.
Sleep and Dream NZ is fully covered with professional indemnity insurance and IICT insurance.
Website may use cookies to personalise and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.
All rights reserved. All materials are provided to the Client for non-commercial personal use only.
The materials of this Internet site are copyrighted by Sleep and Dream NZ. All content of this Internet site is owned or controlled by Sleep and Dream NZ and is protected by worldwide copyright laws. The content may otherwise not be copied or used in any way without express written permission of Sleep and Dream NZ or the author of any particular submission.